Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.
We accept returns for products purchased from Taru Bali Online only, and all returns are inspected upon return. Products purchased from Taru Bali Online must be returned in new or gently used condition and within 14 days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. Taru Bali Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
*Refunds for returns received after 14 days are not guaranteed and will be made at the sole discretion of Taru Bali Online. If issued in these instances, Taru Bali Online has the right to provide the refunded amount in the form of an electronic gift card or a refund check.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment with a few exceptions:
For online orders paid for in our free standing store with cash, debit card, or an Taru Bali Online gift card, a check will be issued and mailed to the billing address on the order. Allow up to 30 days for processing.
For online orders where payment was split between an Taru Bali Online gift card and credit card, debit card, or bank issued gift card, the credit is applied to the credit card, debit card, or bank issued gift card first. If a balance remains to be credited, it will be applied to the Taru Bali Online gift card.
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the back ordered item. Back ordered items are shipped as soon as they are available with no additional shipping charges via the originally selected ship method. The actual delivery date of your order depends on the shipping method selected.
If your order contains item(s) that are in-stock and item(s) that are back ordered, the in-stock item(s) will be shipped immediately and the backordered item(s) will be shipped as soon as they are available. There are no additional shipping charges for the shipment of back ordered item(s).
If you choose to cancel the shipment of any item(s) and you placed your order in-store or used a gift card, a refund for the cancelled item(s) will be issued to the original form of payment. For all other orders, you will not be charged for any cancelled or unshipped item(s).
If for any reason you wish to cancel a back ordered item, please contact us at 1-800-Taru Bali or Message Us and we will be happy to assist you.
Please note: Items that are not in-stock at the time of purchase are not eligible for promotional offers. Only in-stock items are eligible to be counted towards purchases associated with promotional offers.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via EMAIL. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents.
Note: Taru Bali Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Taru Bali Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.